From the expectation of a zero curve follows another: that chat is the standard mode for interacting with any service.
Effect on the professions
- Product Manager — Manage clients who ask for chat everywhere, often in the belief that it zeroes out the learning curve and UI design. In most cases the trend drives it, not a real need: bring the client back to concrete goals. → Useful resources: The Articulation Barrier — Jakob Nielsen; AI Chat Is Not (Always) the Answer; Conversational UI Design: When Chat Interfaces Help, and When They Hurt, Your UX