The Conversational Interface
Those who use ChatGPT daily begin to demand the same level of adaptability from any digital product, including those that are not chatbots.
Those who use ChatGPT daily begin to demand the same level of adaptability from any digital product, including those that are not chatbots: it is the system that must meet the user’s language, not the other way around.
The New Expectation of a Zero Learning Curve
The expectation grows that it is the interface that learns the user, without a learning phase and in their language.
Chat as the Universal Default Interface
From the expectation of a zero curve follows another: that chat is the standard mode for interacting with any service.
The User's Language Replaces the System's Taxonomy
The user expresses the need in their own words and expects the system to understand it.
From Form to Progressive Refinement
The user starts from an approximate idea and refines it through iterations. Tolerance for complex forms and long wizards declines.
The expectation that every system recognizes the user, does not start from zero, and adapts in real time. The experience-led design model.