Cross-Cutting Themes
Trust, AI literacy and calibration; the regulatory perimeter; accessibility and hybrid interfaces; empathy and social presence.
The three paths of GenAI adoption share four nodes — trust, understanding of the system, accessibility and, since this year, regulatory compliance — covered in this section.
Trust, AI Literacy and Calibration
Users misunderstand GenAI in two opposite directions: overestimation and unjustified distrust. Calibration is built in degrees.
From 2026 compliance enters the design perimeter: disclosure, content marking, minors' consent, accessibility.
Accessibility and Hybrid Interfaces
Natural language opens some doors and closes others. The answer is not choosing between chat and GUI, but designing hybrid interfaces.
GenAI calibrate the tone, apologize, thank: a perception of social presence. Where does designed empathy end and relational manipulation begin?